FAQs

FREQUENTLY ASKED QUESTIONS

Custom Orders

  • How do I start a custom order?
    • We can’t wait to hear from you! Click ‘CUSTOM ORDERS’ on the above toolbar, fill out the questions + submit! One of our team members will reach out directly from there :)
  • When will my order arrive?
    • Our standard turnaround time is 10 calendar days after the order has been placed. Some specialty items can take longer - we will let you know if that’s the case! Need your order sooner? Be sure to specify your firm due date & we will do our best to accommodate your timeline! 
  • What is the order minimum?
    • Short answer: 12 pieces!
    • The minimums for promo + specialty items (such as stickers, pens and water bottles) can vary depending on the product. Let us know how many pieces you need + we’re happy to recommend options that will work best for you!
  • How much will it cost?
    • Pricing fluctuates depending on the quantity, number of ink colors + print locations, and the product itself. Once we have your initial order details, we can send pricing based on what you’re looking for!
    • If there’s a specific budget you’re working with, be sure to let us know! We’re here to help, and are happy to recommend options that will work with your budget. 
  • What is your return policy?
    • Custom orders are created uniquely for you! All custom orders are final sale. We do not offer returns or exchanges.
    • Be sure to carefully review your artwork + order details, and address any questions/concerns with our team prior to ordering.
    • We carefully inspect each item prior to shipping, and stand behind the quality of our products. If there is a mistake with your order, we’re happy to fix it! We need to be notified of any defective items within 7 days of your delivery date.
  • Shipping + distribution:
    • Custom orders will be delivered in bulk to the address provided by the order coordinator. Unless otherwise noted, no items will be shipped to individual home addresses. 
    • After the order has been delivered, the order coordinator is responsible for the items. Gold Baby is not responsible for misplaced or missing items after the order coordinator has begun distributing the items. 
    • In the event that an error is made, we will gladly send any missing pieces to you as soon as possible.

Gold Baby Shop

  • Shipping:
    •
      • Please allow up to one week for your order to be shipped (shipping time is additional).
      • Orders placed after 10am PST will be processed the following business day.
    • Returns: 
      • All items are final sale - we do not offer returns or exchanges.
      • Returns will only be accepted if you receive an incorrect or defective item. If this applies to you, please email hello@itsgoldbaby.com within 7 days of receiving your order. 
    • Changes / Cancelations:
      • We’ll do our best to accommodate any changes or order cancelations! If you need to change or cancel an order, please let us know within 4 hours after a purchase is made (Monday-Friday). 
      • Changes cannot be made after an order has started production. 
    • Care instructions
      • Wash on cold, inside out. Tumble dry on low heat or lay flat to dry.